Refund Policy

This Refund Policy applies to ticket purchases made on HookMeUp (operated by Covalinx / covalinx.in). It is designed for clarity with payment gateway compliance and fair treatment of guests and organizers.

1. When you can request a refund

• Before the event starts: You may request a refund any time up to the official event start date & time published on HookMeUp.
• After the event has started or completed: Refunds are not available. Once the event start time has passed, the booking is considered consumed for refund purposes.

2. How to request a refund

Email refund@covalinx.in from the email/phone used at booking and include:

• Booking / ticket code
• Event name and date
• Registered phone number
• Reason for the request

Incomplete requests may be delayed until we can verify the booking.

3. Processing timeline

• Eligible refunds are reviewed after we verify payment and that the request was made before event start.
• Approved refunds are typically initiated within 3 business days of approval. Your bank/UPI provider may take additional time to show the credit (often 5–7 business days).
• Organizer settlement cycles on HookMeUp generally complete about 3 days after the event ends, subject to payment gateway payouts and dispute holds.

4. What is refunded

• Ticket / entry amount paid to the organizer (as applicable).
• Platform / convenience fees may be non-refundable once the payment is successfully processed, except where required by law or where HookMeUp cancels due to a platform fault.
• Payment gateway charges are governed by the gateway’s rules.

5. Event cancelled or postponed by the organizer

If an organizer cancels an event, refunds (or alternatives such as credit / new date) are handled per the organizer’s stated policy and applicable law. Contact the organizer and copy refund@covalinx.in so we can assist with payment reversal where we hold the transaction.

6. Chargebacks & disputes

Please contact us before raising a chargeback. Unwarranted chargebacks may lead to account suspension. We cooperate with Razorpay and banks to resolve genuine disputes.

7. Contact

Refunds: refund@covalinx.in
Other queries: info@covalinx.in